Frequently Asked Questions
Everything you need to know about our rugged goods and apparel.
What is the typical shipping timeframe for orders?
Most orders are processed and shipped within 1-2 business days. Domestic shipping typically takes 3-5 business days via standard ground, while international orders may take 10-14 business days depending on customs.
What is your return and exchange policy?
We offer a 30-day return policy for unworn, unwashed items in their original packaging. Exchanges are free, while returns for a refund are subject to a small restocking fee to cover return shipping labels.
How do I care for my waxed canvas and leather goods?
Our waxed canvas should be spot cleaned with cold water and never machine washed. For leather items, we recommend using a high-quality leather conditioner every few months to maintain suppleness and weather resistance.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. We offer a limited lifetime warranty against manufacturing defects. If your gear fails due to a construction error, we will repair or replace it at our discretion.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number. You can use this number on our website's tracking portal or the carrier's site to see real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay.